FAQFrequently asked
Frequently asked
questions.
The questions a department chair, office manager, or privacy officer asks first.
01Where is patient information processed?
Recording always happens on the device you are using. Drafting the structured note runs in the cloud today; some clinicians can choose an on-device option instead. Practice data is scoped to your practice and encrypted in transit and at rest.
02How is the AI checked before we see it?
Every version is checked against the source dictation before it reaches any practice. Each suggested statement in a note carries the excerpt it came from, so it can be checked against what was actually said.
03What happens if the AI can't finish structuring a note?
The recording and transcript are preserved either way. A clinician can work from the transcript directly, and the encounter is never blocked on the note-drafting step.
04Where does prosemed GO sit next to the facility's record system?
The facility's system stays the record. prosemed GO is where your clinicians plan the day, document the encounter, and hand the coded result to billing, with the evidence attached. Confirmed codes and their supporting excerpts export to CSV or PDF for your billing workflow.
05How does support work?
Email [email protected] during business hours, 8a to 6p Eastern.